Enhance productivity and experience with AI automation

Reduce operational costs associated with customer support staffing by automating routine tasks and manual operations.

Easily manage omnichannel communications to ensure that customers receive assistance around the clock.

Increase overall productivity by delegating repetitive tasks to AI, allowing support teams to focus on more complex and value-added activities.

Improve accuracy and consistency by reducing human error and ensuring that responses are consistent and accurate.

Scale at no cost to handle increasing volumes of customer requests during peak hours without a proportional increase in staff.

Level up the customer experience by providing personalized responses and recommendations with AI-driven customer data analysis.

81% of customers prefer to use self-service options before contacting a company representative, and 83% of companies admit that AI is helping them resolve more customer requests.

AI-powered solutions can automate more than 70% of customer inquiries, reducing customer service costs by up to 30%. * Statistical data taken from Zowie, HubSpot, Dialpad, and VentureBeat

Explore the features of a multi-purpose AI-powered automation tool

Efficient toolset combination

This solution brings together the key tools for high-quality customer communications: omnichannel customer experience (CX) software, document management solution (DMS), large language model (LLM), and knowledge base. You choose the software that's used to build your AI-powered automation tool. This powerful combination ensures that all the data you need is in one place and easily accessible to deliver a personalized experience.

Personalized customer communication

Fully automate conversations with your customers across all communication channels, including phone, ensuring deep personalization. Scheduling, canceling, and rescheduling appointments, making purchases and payments, tracking order status, and answering questions about services or products - this AI-powered tool can do it all and more, using data available in the connected CX and DMS solutions to personalize each interaction according to your unique workflow.

Automatic customer data management

Let your AI automation tool do all the routine work for you, enabling automated customer interviews and completion of customer profiles in the CRM system without human involvement. This AI-powered automation tool can identify customer intent, conduct pre-interviews, automatically complete all customer data and communication history in the CRM system, and route customers to live agents or self-service based on workflow

Prompts-based workflow settings

Set up your own workflow without coding or technical development. This AI-powered automation tool works by using text prompts to understand how to act and what role to play. To set up your workflow, all you need to do is describe the behaviors, tone of voice, and other aspects you'd like to customize in plain text prompts, and you can change or update them as often as you need.

We’ll create a perfect solution to match your individual needs

Working with businesses around the world for 20+ years, we've gained a deep expertise in B2B solutions development. Choosing an AI-powered automation tool for your customer experience and support teams created by Solution Mentors, ensures you get exactly what you need. Our team works closely with your organization to tailor AI solutions to your specific needs, ensuring seamless integration and maximum efficiency. Solution Mentors also provides comprehensive support to enable your team to take full advantage of the new technology. We stay on top of new technologies and trends to ensure that our solutions are modern and up-to-date. By partnering with Solution Mentors, you gain a reliable partner dedicated to driving your success and enhancing customer satisfaction.